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Hours of Operation:
8-5 Mon-Fri (PST)

Phone Number:
1-866-713-7158

Best Sellers

1.	32 Bottle Black Cabinet Wine Cooler
2.	132 Bottle Diamond Shaped Plus Six Case Wine Rack
3.	19 Bottle Dual-Zone Wine plus Beverage Cooler

Shipping and Returns

General Shipping

Your shipping is FREE! We pride ourselves on giving you the "out the door" price right from the beginning. Generally, orders placed with us will leave our warehouse within one business day. Occasionally, due to unforeseen circumstances, an order will take up to three days to ship. If this happens we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent you via email as soon as that information becomes available to us. Generally we will ship all orders via UPS. We reserve the right to use any carrier.

Standard UPS shipping rules apply. Drivers are not responsible for bringing the product into your home and/or setting it up. If you decide to ask the driver for service beyond standard UPS shipping, you will be responsible for any additional charges that may be incurred.

**SPECIAL Wine Rack Shipping Information: Almost all of our wine racks are built to order. This means that you should expect a little extra time for them to ship. They aren't just sitting around in a box somewhere; You will have skilled craftsman building that wine rack just for you. Most racks, unless otherwise noted, are then broken down for shipping. Typically, ordering just 1 wine rack doesn't delay shipping by very long, and you can expect it to arrive in between 1 to 2 weeks. Larger orders take more time, and timeframes depend on the size of the order. Contact us anytime for more information if you plan on buying multiple wine racks.

Shipments Outside the Coniguous 48 States

Unfortunately, we do not offer shipping outside the contiguous 48 states at this time. If you live in Alaska or Hawaii and would like to make a purchase, feel free to contact us for special pricing. We do not offer international shipping.

Damages & Exchanges

Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us. If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you.

Returns

Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:

1. You decided to cancel your order

If the order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 4 below. Because wine racks are manufactured specifically to fulfill your order, orders cannot be cancelled after manufacturing has begun. If you do not cancel your order until after the manufacturing of the order has commenced, your situation will also be handled accoring to situation 4 below.

2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed

If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the paperwork that came in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)

3. You received an item that appears to have been damaged during shipping

If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us so that we may submit a shipping insurance claim. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.

4. You've received the product but you've decided you want to return it

All sales are final, and unless authorized in writing by the Seller (If your product was damaged during shipping, see #3. If defective, see #2). Purchaser may not return the goods, under any circumstance. If you refuse to accept the goods, under any circumstance, the Purchaser is liable for the return and actual cost of freight both ways. If the Seller does take the item back, the Purchaser is liable for a 35% restocking fee. Purchaser must inform Seller of non-conforming product within 3 days of delivery, after which time all goods are deemed accepted.

If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete. Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us). If the shipping company does not approve the claim, we are unable to provide a refund.


Call us with any questions from 8-6 Mon-Sat (PST) at 866-713-7158